terms & Conditions

Know Your Numbers Return Policy: I want you to be super happy with your course, but I also want to make sure you’ve put in your best effort to learn all of the great material and use the amazing tools I’ve provided. I’m so confident that you will gain the knowledge necessary to dig in and understand your numbers, that I offer a 30-day refund period for purchases.

Here’s the deal: In order to be eligible for a refund, you will be asked to complete a short survey with a series of questions to help us understand why you were unhappy with the course and to help us improve the course for future participants. We estimate that this part of the process will take less than 10 minutes. Please note that if you are on the Payment Plan, we are not able to stop payments without a refund request being submitted to our team.

If you decide that Know Your Numbers did not meet your expectations, within 30 days of enrollment, please email: hello@heathermarieschwarm.com and let me know that you’d like a refund before the 30th day after your purchase at 11:59 PST. Please include the reason for your refund request and the best  email to send the survey. Once your refund request is received, we will send you a link for your refund survey. The survey must be completed within 7 days from the refund request date. Please note: we can not process a refund request without completion of the refund survey. Without its completion, we will not be able to grant your refund request.  

Unfortunately, I will not be able to provide refunds requested more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the course regardless if you complete the program. If you opted for a payment plan and you do not request a refund within 30 days, and complete the survey in the allocated time, you are required by law to complete the remaining payments of your payment plan.

All refunds are discretionary as determined by Heather Marie Schwarm. Just to make sure it’s clear,, we will not provide refunds after the 30th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

If you have any questions, concerns or would like more information, please send us an email to  hello@heathermarieschwarm.com. Thank you!